Frequently Asked Questions
Wondering how we deliver health products, our payment facilities, or our returns policies, and prices? Find the answers to our frequently asked questions below…Do you deliver internationally?
Sorry – we only deliver within South Africa.Do you do returns?
If there is a manufacturing defect, we will happily exchange the product. There is no other reason we would facilitate a return. Our returns policy is due to health reasons. Please make sure you order the correct product, and refer to our returns section for full details.Do you keep stock of all the products on your site?
Yes, our website is an extension of our retail stores, so 99% of the time if you see it, we have it! All items will be marked as ‘in stock’ or ‘out of stock’. If you can't add the item to your cart, though, unfortunately another customer may have beaten you to the purchase. Email us and we will gladly source your requested product as soon as possible.How does your shipping work?
Orders over R250 are shipped free of charge. If you are in a main city centre, the shipping is door-to-door via our courier service. If you are in an outlying area to which our courier does not deliver, we will ship to your nearest post office. Both methods take 2-4 working days and full tracking information is provided.Why are your prices so good?
We always pass on our bulk purchasing discounts to our customers, ensuring that you get the best value possible.Can I claim my loyalty card discount online?
Not yet; however, we are working on integrating our loyalty card program into our online store. Please bear with us until we roll this out.What methods of payment do you take?
We take EFT, Mastercard, and Visa.